1299 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

When you register for a 1299 account, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, residential address, email address, and mobile number. If you make a deposit or withdrawal, we also collect payment-related details such as your payment method type and transaction reference numbers — though we do not store full card numbers or bank credentials on our servers. We may collect additional identity documents, such as a government-issued ID, when you request a withdrawal or when regulatory requirements call for enhanced verification. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and detect unusual behaviour. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive categories of data beyond what is required for gaming operations and legal compliance.

Your personal information is used primarily to operate your 1299 account, process deposits and withdrawals in Philippine pesos, verify your identity, and provide customer support when you need it. We also use your data to comply with our obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations — for example, flagging accounts that may show signs of problem gambling and applying appropriate safeguards. We may use your contact details to send you service-related notifications such as transaction confirmations, security alerts, and updates to this policy; marketing communications are only sent where you have given your consent, and you may opt out at any time. Your data is shared with third-party service providers who assist with payment processing, identity verification, and platform infrastructure — these providers are contractually bound to handle your data securely and only for the purposes we specify. We do not sell your personal information to any third party for their own marketing or commercial purposes. Regulatory authorities in the Philippines may require us to disclose account or transaction data where mandated by law, and we will comply with any such lawful request.

1299 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience as a player in the Philippines. Essential cookies are required for basic platform functions such as keeping you logged in during a session, remembering your language preference, and ensuring secure form submissions — these cannot be disabled without breaking core functionality. Analytics cookies help us understand how players navigate the platform so we can identify pages that work well and areas that need improvement; this data is aggregated and does not identify you as an individual. Preference cookies remember choices you make on the platform, such as your preferred sports markets or recently visited game categories, to make returning visits faster and more convenient. You can manage your cookie preferences at any time through your browser settings, and most modern browsers allow you to block or delete cookies — note that disabling essential cookies may prevent you from accessing certain parts of the platform. We do not use cookies to track your activity on third-party websites outside of 1299, and we do not share cookie data with advertisers.

As a player based in the Philippines, you have clear rights regarding the personal data that 1299 holds about you, and we are committed to honouring those rights in a straightforward and timely manner. You have the right to request access to the personal information we hold on your account — we will provide you with a summary of that data upon written request submitted through our support channel. If any of the information we hold is inaccurate or out of date, you have the right to request a correction, and we will update your records as soon as the change is verified. You may also request the deletion of your personal data in circumstances where we no longer have a lawful basis to retain it — note that certain records, such as transaction histories, must be kept for a defined period to meet our regulatory obligations under Philippine law, and these cannot be deleted on request alone. Where we process your data based on your consent, such as for marketing communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the competent supervisory authority for data protection matters in this jurisdiction.

1299 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account information and transaction records are typically retained for a minimum period after account closure to meet anti-money laundering and gaming regulatory requirements — after this mandatory retention window has elapsed, data is securely deleted or anonymised so it can no longer be linked to you as an individual. We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include encrypted data transmission over HTTPS, access controls that limit which staff members can view sensitive account data, and regular security assessments of our platform infrastructure. While we take every reasonable precaution, no internet-based system can guarantee absolute security, and you also play a role in protecting your account by keeping your login credentials confidential and notifying us immediately if you suspect unauthorised access. If a data breach occurs that is likely to result in a risk to your rights, we will notify you and the relevant Philippine authority in accordance with our legal obligations under the Data Privacy Act.

1299 may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer to players in the Philippines. When we make material changes, the revised policy will be published on this page with an updated effective date, and we will make reasonable efforts to notify registered players through available communication channels. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms, so we encourage you to review this page periodically. If you have questions about how your personal data is handled, or if you wish to exercise any of your rights described above, please reach out to our support team by visiting the FAQ page for guidance on how to submit a data request. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to resolve any concerns promptly and transparently. For general questions about the platform, account management, or payment options, the FAQ page is also the fastest place to find answers without waiting for a support response.